lv999 Terms & Conditions

lv999 (hereinafter referred to as the "Platform", "we", or "us") is a secure and reliable online gaming platform operated exclusively for players in Bangladesh. These terms have been prepared in accordance with applicable laws and regulations in Bangladesh.

Users of our platform ("you" or "user") are invited to read, understand, and agree to the full content of these terms. If you disagree with any part, please refrain from using the platform.

• These terms are maintained in both English and Bengali. In the event of any ambiguity, the Bengali version shall prevail.
• lv999 reserves the right to modify these terms at any time; changes take effect as soon as they are published on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

To create an account on lv999 and enjoy its services, users must meet the following requirements:

• You must be at least 21 years of age.
• You must provide genuine and accurate personal information — including your name, date of birth, address, and contact details.
• Each person may operate only one account. If multiple accounts belonging to the same person are detected, all accounts may be suspended.
• Accounts are for personal use only — use on behalf of a third party or for commercial purposes is not permitted.

2.1 Identity Verification (KYC)

lv999 may request documents to verify a user's identity at any time it deems necessary. This may include copies of a national ID card, passport, or other government-issued identification. If verification is not completed, withdrawal processing may be temporarily delayed.

lv999 strictly enforces a 21+ age policy. Our platform is for adults aged 21 and above only.

• Age verification may be carried out at initial registration and before significant withdrawals.
• If an account is created by providing a false age, all deposits and winnings associated with that account may be forfeited.
• Parents and guardians are requested to ensure that their children are unable to access this platform.

It is your responsibility to maintain the security of your account. lv999 is not liable for any loss resulting from unauthorized access to your account if you have not taken appropriate precautions.

• Keep your login credentials (username and password) confidential and do not share them with anyone.
• Use a strong password — a combination of letters, numbers, and special characters.
• If you notice any unauthorized activity on your account, notify our support team immediately: [email protected]
• Always log out of your session after using a public or shared device.

lv999 ensures convenient transactions through Bangladesh's popular payment methods.

5.1 Accepted Payment Methods

The following payment methods are currently supported on our platform: bKash, Nagad, Rocket, Upay and Bank Transfer (major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank).

5.2 Deposit Terms

• Minimum deposit: ৳100 (per method).
• Only use payment accounts registered in your own name. Deposits from third-party accounts are not accepted.
• Deposits are generally credited promptly after successful verification.

5.3 Withdrawal Terms

• Minimum withdrawal: ৳500.
• Withdrawal processing is generally completed within 15 minutes to 2 hours.
• Withdrawal requests are processed after verification. Processing may be delayed if identity verification is incomplete.
• Funds are returned only via the same method used for the original deposit.
• lv999 reserves the right to recover any funds incorrectly credited due to a technical error.

lv999 offers attractive bonuses for its users. However, specific terms and conditions apply to each bonus.

6.1 Welcome Bonus

New users have the opportunity to receive a 150% bonus on their first deposit, up to ৳5,000.

• Example: Deposit ৳1,000 and receive a ৳1,500 bonus — total balance ৳2,500.
• For deposits of ৳8,000 or more, the bonus is capped at ৳5,000 — total balance ৳13,000.

6.2 Wagering Requirements

A wagering requirement of 25x applies to the bonus. Wagering is calculated on the bonus amount only — not on the deposit.

6.3 General Bonus Terms

• Each bonus may have its own expiry period — if the wagering requirement is not met within the specified time, the bonus will be cancelled.
• Attempting to claim bonuses from multiple accounts may result in forfeiture of all associated accounts and winnings.
• lv999 reserves the right to modify or cancel bonus offers at any time.
• Bonuses are for gaming purposes only — they cannot be withdrawn directly.

lv999 strictly follows a Fair Play policy across all its gaming services. Our platform uses SSL encryption technology to keep your personal information and financial transactions secure.

• All game outcomes are determined by a certified Random Number Generator (RNG).
• lv999 does not interfere with or predetermine the outcome of any game.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) are verified through internationally recognized auditing processes.

The following activities are strictly prohibited on the lv999 platform, and if detected, the account may be closed immediately:

• Fraud, deception, or any attempt to earn money through dishonest means.
• Abuse of bonuses or promotions (bonus arbitraging or artificial wagering).
• Using software, bots, or automated methods to play games.
• Using the platform for money laundering purposes.
• Using a third party's credit card or payment account.
• Exploiting technical vulnerabilities in the system or attempting to hack it.
• Harassing or engaging in abusive behavior toward other users.

Any winnings or bonuses obtained through prohibited activities will be forfeited, and legal action may be taken if necessary.

lv999 places the highest priority on responsible gaming. We believe that entertainment should be enjoyable and should never cause financial or psychological harm.

• You can set daily, weekly, or monthly deposit limits on your account.
• If needed, you may request a temporary (self-exclusion) or permanent account closure.
• Contact our support team via live chat or email and we will provide responsible gaming assistance.

For more details, visit our Responsible Gaming page.

If you wish to raise a dispute regarding a transaction, winnings, or any account-related matter, please follow these steps:

1. First, report the issue through our 24/7 live chat support.
2. If the matter is not resolved via live chat, send a detailed email to [email protected].
3. Include your account ID, the date and time of the issue, and any relevant screenshots in your email.
4. lv999 will review the complaint and communicate a decision within a reasonable timeframe.

During dispute resolution, lv999's server logs and game records will be considered the highest authoritative evidence.

lv999 is committed to improving its service quality, however our liability is limited in the following circumstances:

• Service interruptions caused by loss of internet connection, power outages, or natural disasters.
• Technical errors on the part of third-party payment gateways or game providers.
• Issues with the user's own device, software, or network.
• Financial losses resulting from unauthorized use of account credentials (where the user has been negligent).

lv999 ensures the highest level of technical security, however no technical system is 100% infallible — users are requested to keep this in mind.

lv999 may amend these terms at any time due to business needs, legal changes, or service improvements.

• Users will be notified as far in advance as reasonably possible in the case of significant changes.
• The latest terms will always be published on this page and will take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

For any questions or feedback regarding these terms, please contact our support team at [email protected] or via 24/7 live chat.