How do I contact support?

There are two ways to reach our support team — you can get instant help via live chat or send an email to support@lv999.bar. Both channels offer service in Bengali and English and are available 24/7.

Safe Gaming

lv999 Responsible Gaming

lv999 is here to make sure entertainment never turns into a problem. Use our protection tools and support, and always stay in control.

For those aged 21 and above only

Our Commitment

Your well-being is our highest priority

At lv999, we believe online gaming should be an enjoyable and harmless form of entertainment. We have put in place multiple effective tools and policies to ensure player protection. Responsible gaming means not just entertaining yourself, but keeping that entertainment in check.

We understand that gaming habits can sometimes get out of control. In those moments, our support team and protection tools are always ready to help. Our goal is to create a safe and healthy gaming environment for every lv999 member.

See gaming as entertainment, not a source of income. Set a budget and stick to it. Never try to chase your losses — that is the most important rule of responsible gaming.

Core principles of responsible gaming

Treat gaming as entertainment only
Only spend money you can afford to lose
Do not go beyond your set budget
Spend time with family and friends
Do not play while drinking or acting on emotion
Take breaks and get rest
Ask for help when you need it — do not hesitate

Our Protection Tools

You are in control

Deposit Limit

Set in advance how much you will deposit per day, week, or month. Once a limit is set, you will not be able to deposit beyond that amount. This is the most effective way to protect your finances.

Financial Control

Session Time Limit

Set how long you will play in one session. When the time is up, lv999 will automatically send you a reminder. Keeping to this limit will help you build healthy gaming habits over the long term.

Time Management

Time-Out Break

Need a short break? Use the time-out option to temporarily pause your account for anywhere from 24 hours to 30 days. During this period, no bets or deposits will be possible.

Temporary Break

Self-Exclusion

If you feel your gaming habits are getting out of control, use the self-exclusion option. Once activated, your account will remain closed for an extended period and any attempt to open a new account will be rejected.

Permanent Protection

Age Verification — 21+

Registration and gaming at lv999 are only for those aged 21 and above. Age verification is mandatory at registration. We take strict measures to keep underage users away from gaming.

Age Limit

24/7 Support

Our support team is always ready for any questions related to responsible gaming. Contact us via live chat or email — help is available in both Bengali and English.

Round-the-Clock Support

Warning Signs

Do not ignore these signals

Gaming addiction often develops gradually. If you notice any of the following signs in yourself or a loved one, take action right away.

Chasing losses

Every time you lose, are you placing bigger bets to try to win it back? This is a key sign of dangerous thinking.

Spending beyond your budget

Are you playing with money meant for essential expenses, savings, or borrowed funds? This is a serious signal of a gaming problem.

Neglecting family or work

Are you unable to focus on family, work, or studies because of gaming? Are your relationships suffering?

Hiding your gaming

Are you hiding your gaming habit from loved ones, or keeping secret how much time and money you are spending?

Unable to stop playing

Do you want to stop but cannot? Do you feel restless or irritable when you are not gaming?

Immediate action

If you identify any of the signs above, take action now:

Activate a time-out or self-exclusion
Lower your deposit limit
Contact our support team
Talk to someone you trust
Take a complete break for a few days

Age Limit & Minor Protection

21+ only — no exceptions

The minimum age to join lv999 is 21. This rule is strictly enforced and no account is activated without age verification.

If you have children or teenagers in your household, install parental control software on your devices. Always keep your lv999 account password private and do not share it with anyone.

If a minor attempts to access the platform in any way, notify our support immediately. We will take prompt action.

Advice for parents

Keep parental controls enabled on your devices
Keep your lv999 account password private
Monitor your children's internet use
Have a conversation about the risks of online gaming
If you have concerns, let our support team know

Budget & Transaction Limits

Stay aware, keep track

Minimum deposit amount

You can start depositing at lv999 with as little as ৳100. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Start small and stay within your limits.

Withdrawal rules

The minimum withdrawal amount is ৳500. Successful requests are usually processed within 15 minutes to 2 hours. As part of responsible gaming, withdraw your winnings in a timely manner.

Budget planning tips

Set a monthly budget

Decide how much you will spend on gaming each month. If you reach that amount, decide not to play again for the rest of that month.

Track your losses

Keep a regular record of your wins and losses. If you see your losses growing, immediately lower your deposit limit or take a break.

Separate gaming fund

Keep a separate allocation for gaming. Never use money meant for living expenses, savings, or debt repayments for gaming.

How to Get Support

You are not alone — we are always here for you

Contact the lv999 support team

Whether you have concerns about your gaming, need help setting limits, or want to put your account on a break — our support team is ready 24 hours a day, 7 days a week.

Get instant help via live chat — talk to us in Bengali and tell us your concern.

Email: [email protected]

Our responsible gaming team will listen to your concerns in complete confidence.

Self-exclusion process

If you want to self-exclude, contact us. Once the process is complete:

Your account will be closed for a set period
Opening a new account under any identity will be blocked
Marketing emails and communications will stop
You will have the option to reconsider when the break period ends

Outside support

For professional help, speak with your local mental health services or a trusted family member. Gaming addiction is a solvable problem — asking for help is a sign of strength.

Talk openly with family and friends
Seek advice from a mental health professional
Make sure you exercise regularly and get enough rest

Enjoy safely, play responsibly

Use lv999's protection tools and enjoy our games in a completely safe environment.

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Frequently Asked Questions

Your questions about responsible gaming

After logging in, go to Account Settings and find the deposit limit option under the "Responsible Gaming" section. You can set daily, weekly, or monthly limits there. For any questions, contact us via live chat or email.

Self-exclusion periods at lv999 are flexible. You can choose anything from a short-term time-out to a long-term permanent break. Our support team will help you pick the right duration.

Gaming at lv999 is only for those aged 21 and above. Age verification is mandatory at registration. Underage users are not permitted to open an account.

Yes, you can still request a withdrawal of your account balance during a time-out or self-exclusion period. The minimum withdrawal amount is ৳500 and processing is usually completed within 15 minutes to 2 hours.

There are two ways to reach our support team — you can get instant help via live chat or send an email to [email protected]. Both channels offer service in Bengali and English and are available 24/7.

Watch for these common signs: chasing losses by betting more, neglecting family and work, hiding your gaming, spending beyond your budget, and being unable to stop. If you notice any of these signs, contact our support immediately or activate a time-out.