❓ Help Center
Answers to all your questions about lv999
From accounts to bonuses, deposits to technical support — find detailed answers to all the questions you have about lv999 right here.
lv999 is committed to ensuring a safe and enjoyable gaming experience for players in Bangladesh. Whether you are new or experienced — you may have questions about account login, deposits, the welcome bonus, cricket betting, or device-related issues. On this page, the most frequently asked questions are organized into five categories so you can find answers easily. If you cannot find an answer to your question, contact our 24/7 live chat or email.
Account Questions
Open lv999.bar on your new phone or computer and go to the login page from the top menu. Sign in with your registered username and password. Your account is cloud-based, so you can log in from any device using the same credentials — no separate app or registration needed. If you still have trouble, let us know via the support chat.
Use English letters and numbers for your username — avoid special characters. Your password should be at least 8 characters long, and a mix of uppercase letters, lowercase letters, and numbers makes it most secure. Avoid easily guessable passwords (such as your date of birth or "123456"). Never share your password with anyone.
Use the "Forgot password" option on the login page — you can reset your password using the email address or phone number provided during registration. If the process does not work, contact lv999 live chat directly. The support team will verify your identity and resolve the issue quickly.
No, only one account per player is allowed at lv999. Creating multiple accounts may result in them being closed and any associated bonuses being cancelled. Different family members can each use their own separate account from different devices, but two accounts for the same person are not permitted.
Entering the wrong password several times in a row may temporarily lock the account for security reasons. Wait a moment and try again with the correct password, or let lv999 live chat know. The support team will verify your identity and unlock the account quickly.
BPL & International Matches
If a match is declared "No Result" due to rain or any other reason, all bets are generally cancelled and the stake is refunded. However, if the result of a specific event is determined by the Duckworth-Lewis method, bets are settled based on that result. See the Terms and Conditions page for the specific rules.
Match winner, toss winner, over/under runs, series winner, and player performance markets are the most popular choices. Ball-by-ball and over-by-over markets are also very popular in BPL and T20 matches. You can also participate in many markets for ongoing matches through the live betting feature.
Yes, accumulator or "parlay" bets are available at lv999 — combining multiple selections in one bet multiplies the total odds and increases the potential winnings. Keep in mind, if even one selection is wrong, the entire accumulator loses. Bet with the risk in mind.
Both BPL and ICC tournaments (T20 World Cup, ODI World Cup) are available at lv999. ICC events generally have a larger number of markets and long-term (outright) markets open. BPL may also have special markets based on local teams. The settlement rules are the same for both.
Yes, international matches like Bangladesh vs India typically have markets such as match winner, top run scorer, method of first wicket, and total sixes — these are just examples for illustration. Actual markets and odds can be seen on the cricket page before the match starts.
Deposits
After logging in, go to the cashier or deposit page and select bKash as the payment method. Enter the amount and send the payment from your bKash app to the bKash number displayed. Submit the payment reference number correctly — the deposit is usually credited within a few minutes. The minimum deposit amount is ৳100.
The minimum deposit amount across all payment methods is ৳100 (one hundred taka). This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. For withdrawals, the minimum amount is ৳500.
lv999 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Sonali Bank can be used. No other methods are available.
Yes, the Nagad process is much the same. Select Nagad on the cashier page, enter the amount, and make the payment from the Nagad app to the number displayed. Entering the transaction reference number and PIN correctly will complete the deposit quickly. You can get help via live chat if you run into any issues.
lv999 does not charge any deposit fee of its own. However, the mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own transaction policy — this is outside lv999's control. The bank's own charges may apply for bank transfers.
Device & Technical Issues
Yes, you can add lv999.bar to your phone's home screen for an app-like experience. On Android, open Chrome and select "Add to Home screen" from the menu. On iPhone, tap the share icon in Safari and select "Add to Home Screen". You can then tap the icon to open the site directly.
Yes, lv999 is fully mobile-friendly — all sections including slots, cricket betting, and fishing games work well in a smartphone browser. Any modern browser such as Chrome, Samsung Internet, or Safari works great. There is no need to download a separate app.
Refresh the page once the connection is restored — an ongoing slot round or bet is usually recorded server-side. If the table closes during a disconnection in a live casino game, the result of that round is also determined from the server. If you notice any discrepancy in your balance, let live chat know right away — the issue will be resolved by checking the game log.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data and delete "Cached images and files" and "Cookies". Then reload the page. If the connection is slow on both Wi-Fi and mobile data, try again a little later or contact support.
Welcome Bonus
No, the welcome bonus is given only once per new account — at the time of the first deposit. If the same person tries to claim the bonus with a second account, it will be cancelled. Ask live chat about other ongoing promotions.
After creating an account, the welcome bonus is added automatically when you make your first deposit. lv999 gives a 150% bonus on the first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and get a ৳1,500 bonus — total balance will be ৳2,500.
Slots generally contribute the most toward fulfilling the wagering requirement. Live casino, table games, and sports betting may contribute partially or not at all. See the Terms and Conditions page or ask support for the contribution rate for specific game categories.
The wagering requirement is calculated on the bonus amount only — the deposit amount is not counted. Example: if you receive a ৳1,500 bonus on a ৳1,000 deposit, you need to wager ৳1,500 × 25 = ৳37,500 to withdraw the bonus. Once this amount has been wagered, winnings from the bonus can be withdrawn.
The maximum limit for the lv999 welcome bonus is ৳5,000. Even if you deposit ৳8,000 or more, the bonus will not exceed ৳5,000 — the total balance will be ৳8,000 + ৳5,000 = ৳13,000. The portion of the deposit beyond the bonus cap remains in the account as real money.
Have more questions? We are always ready
If you could not find the answer to your question here, the lv999 support team is always ready to help directly. Contact us via live chat or email — assistance is available in both Bengali and English.
Live Chat — 24/7